At CasinoBlox.ca (“CasinoBlox.ca”, “we“, “us“) we process personal data about our customers and visitors to our websites (“you“). We are committed to handling your personal information with care, keeping it secure and complying with data protection laws. Our head office is located in Malta.
Information on this Directive
The purpose of this policy is to explain when, why and how we process information that relates to you (“personal data“). It also contains important information about your legal rights. This policy is not intended to override any terms of any contract you may have entered into with us or any rights you may have under data protection laws.
Click on a topic in the list below to learn more about each one by following the different links. We have highlighted sections of the policy to help you navigate to the information that is most relevant to you.
- Who is responsible for maintaining your personal data?
- Which personal data do we process?
- What do we use your personal data for and when do we process them?
- To whom do we pass on your personal data?
- International data transmissions
- Direct marketing
- How long do we keep your personal data?
- What are your rights?
Who is responsible for maintaining your personal data?
CasinoBlox.ca is primarily responsible for your personal information (your Data Controller). Data Controller means the company that determines the means and purposes of processing personal data.
You should be aware that although we are generally responsible for maintaining your personal data, information may be stored in databases to which other companies have access. When accessing your personal data, all companies adhere to the standards set out in this policy.
Which personal data do we process?
We may process the following personal data about you:
- Date of birth
- E-mail address
- IP address
- Location data
- Website use
- Personal preferences and opinions
What do we use your personal data for and when do we process them?
CasinoBlox.ca collects information directly from you when you use our services or visit our websites. We use your personal information to:
- to send advertising e-mails about products and services. See also point 6 below on direct marketing.
- Analyze information in our systems and databases to improve the way we conduct our business and operate our websites based on user preferences in order to provide better service and a better user experience.
- to improve and target the advertising you receive from us.
- register you for a chat forum or community, if we make them available, where you can make comments
- to fulfil or exercise our legal obligations or rights.
We will process your personal data only for the purposes mentioned in this paragraph and only if we are convinced that:
- you have given us your consent to use the data in this way, or
- our use of your personal information is necessary to support the ‘legitimate interests’ we have as a company (for example, to improve our products or to perform analysis on our records) in a way that is proportionate and respects your privacy.
To whom do we pass on your personal data?
We work with numerous third parties who help us manage our business and provide our services. These third parties may need access to your personal information from time to time:
- Our analytics service providers (such as Google and Hotjar), who process personal information for their own purposes as data controllers Please refer to our cookie policies in the Appendix below to find out how to prevent analytics providers from accessing your personal information.
- Service providers or data processors who process your personal data on our instructions, e.g. cloud services.
- When we are required to disclose information to comply with a legal obligation or to protect our interests or safety.
- When we sell, buy or restructure businesses or assets, or when our assets are acquired by a third party, including potential sellers or buyers
International data transmissions
International data transfers mean that personal data is transferred to a country outside the European Union.
As set out in paragraph 4 above, we may give third parties located outside the European Union access to your personal information.
We may also disclose your personal information if we receive a legal or regulatory request from a foreign law enforcement agency outside the European Union.
We will always take steps to ensure that international data transfers are carried out in a way that protects your rights and interests. Information requests that we receive from law enforcement or regulatory authorities are carefully reviewed before personal data is transferred.
You have the right to ask us for further information about the above mentioned security measures. Please contact us (see point 8) if you would like further information.
We use your personal data to send you direct marketing messages about products and services that we and our partners offer, for example, in relation to online casinos, sports betting and financial services. This may take the form of e-mail or targeted online advertising.
In some cases, the processing of your personal data is carried out on the basis of our legitimate interests (see point 3 above). Where provided by law, this is based on your consent.
You have the right to refuse further direct marketing at any time. You may use the opt-out link which is included in all direct marketing communications or by contacting us (see paragraph 8).
We will take steps to limit direct marketing to a reasonable and proportionate level and to send you communications that we believe may be of interest or relevance to you based on the information we have about you.
How long do we keep your personal data?
We will retain your personal data for as long as reasonably necessary for the purposes set out in section 3 of this policy.
We may retain your personal data for a certain period of time, for example to comply with legal, tax or accounting requirements.
We have a data storage policy for data entrusted to us. If your personal data is no longer required, we will ensure that it is securely resolved or anonymised.
What are your rights?
You have various rights in relation to your personal data. Please see the table below for more information on each of these rights.
In order to exercise your rights, you may contact us by email at info[at]casinoblox.ca.
Please note the following if you wish to exercise your rights:
|Law||What this means|
|Access||You can ask us: to confirm whether we process your personal data,to give you a copy of this data,to provide you with further information about your personal data, such as what data we hold, what we use it for, to whom we disclose it, whether we transfer it to countries outside the EU and how we protect it, how long we keep it, what your rights are, how you can lodge a complaint, where we got your data from and whether we have automated decision making or profiling, unless you have already been provided with this information in this policy.|
|Corrigendum||You can ask us to correct incorrect personal data.|
If necessary, we will check the accuracy of the data before we make a correction.
|Deletion||You can ask us to delete your personal data, but only if they are no longer needed for the purposes for which they were collected, orif you have revoked your consent (if the processing was based on consent) orafter a successful exercise of the right of appeal (see “Appeal” below), orthey have been processed unlawfully, orto comply with a legal obligation. We are not obliged to comply with your request to delete your personal data if the processing of your personal data is necessary to: to comply with a legal obligation, orto assert, exercise or defend legal claims There are certain other circumstances in which we are not obliged to comply with your request for cancellation, although these are the two most likely circumstances in which we would refuse such a request.|
|Restriction||You may ask us to restrict your personal data (i.e. keep it safe but not use it), but only if: the accuracy of which is disputed (see Corrigendum) so that we can check its accuracy, orthe processing is unlawful, but you do not want the data to be deleted, orthe personal data is no longer needed for the purposes for which it was collected, but we still need to assert, exercise or defend legal claims; oryou have exercised your right of objection and the examination of the priority grounds has not yet been completed We may continue to use your personal data after a request for restriction: if we have your consent orto assert, exercise or defend legal claims,or to protect the rights of another natural or legal person.|
|Transferability||You may require us to provide you with your personal data in a structured, common, machine-readable format or have your personal data transferred directly to another data controller, but only if the processing is based on your consent or on the fulfilment of a contract concluded with you, andthe processing is carried out by automatic means.|
|Opposition||You may object to the processing of your personal data, based on the legal basis of our ‘legitimate interests’, if you consider that your fundamental rights and freedoms prevail over our legitimate interests. We have the opportunity to prove that we have compelling legitimate interests that take precedence over your rights and freedoms.|
|International data transmissions||You may ask us for a copy or a reference to the security measures under which your personal data is transferred to countries outside the European Economic Area. We may edit data transfer agreements or related documents for reasons of business sensitivity (i.e. to make certain information contained in these documents illegible).|
|Supervisory authority||You have the right to complain to the competent local supervisory authority about our processing of your personal data. We ask you to try to solve problems with us first, although you are always entitled to contact your regulatory authority.|
What are cookies?
A cookie, pixel or similar technology is a small file or information that is stored on your computer or device when you visit our website. It allows our website to remember your actions and settings (such as login, language, font size and other display settings) for a period of time so that you do not have to re-enter them each time you return to the website or browse from one page to another.
By using our website, you agree to the use and storage of cookies on your computer or device.
In general, you can view our website without cookies, although certain parts of the website may not function properly or navigation may be slower.
If you do not want cookies to be stored on your computer or device, you can deactivate the corresponding option in the system settings of your browser. You can also delete stored cookies at any time in the system settings of your browser.
For more information about disabling or deleting cookies, please visit https://www.allaboutcookies.org/ge/. However, we would like to point out that if you do not accept cookies, the functions of our offers may be restricted.
Categories of cookies
- are technically necessary (technical necessity)
- are stored and used for a certain period of time (storage duration)
- filed and stored by us or a third party (cookie provider).
Cookies, which are technically
Session cookies: Some cookies are only required for the duration of your visit to our website. These are so-called session cookies. They are deleted or invalidated as soon as you leave our website or your current session expires. For example, session cookies are used to store certain information during your session.
Persistent cookies: Some cookies are stored for a longer period of time. For example, when you visit our website again later, the system recognises this and allows you to access stored settings. This allows you to access websites faster or more conveniently. For example, you do not need to reset certain options, such as the language you have chosen. Permanent cookies are automatically deleted after a pre-defined time.
Flow cookies: These cookies are used for communication between our internal servers within our group of companies. They are placed on your computer or device when you begin navigating the website and are deleted when you finish navigating the website. Flow cookies are given a unique identification number, but do not allow any conclusions to be drawn about the customer or user in question.
Provider cookies: These are cookies that are stored by us or the operator of our website commissioned by us.
You can deactivate Google Analytics using a browser add-on if you do not want the website analysis to be carried out. You can download the add-on here: https://tools.google.com/dlpage/gaoptout?hl=.
This add-on stores “opt-out” information on your device to reflect your deactivation of Google Analytics. Please note that this type of opt-out only disables Google Analytics for the device and browser from which the opt-out was enabled. You may also need to reactivate if you delete cookies on your device.
Our most common cookies are:
|Name of the cookie||Cookie provider||Purpose|
|Google Analytics||This cookie is stored by Google. This enables our website to learn information about the use of our website by our users, such as the time of the visit, the pages visited, whether the user has visited them before and the websites visited before visiting our website.|
|Hotjar||Hotjar||This cookie is stored by Hotjar. It is used to collect non-personal information with the aim of improving your experience on the website, diagnosing technical problems and analysing trends.|
|AdWords||AdWords||AdWords is used to activate Google PPC (Pay per Click) campaigns.|