Playluck was established in 2020, so it is a brand new casino. Operating in Canada for this short period of time, they are owned by Infinite Visions SRL. They are licensed through the Malta and United Kingdom authorities who oversee them.
They do have Canadian customer support and speak English as the main language. The website is also completely written in English. Playluck is part of the Aspire Global group of casinos, which also operates Casiplay. When you choose to play at Playluck, you’re getting access to a huge selection of games, over 100, with live dealer games available.
Playluck Review – Our Experiences
Since the company is somewhat new to the casino market, being as it was opened in 2020, the experiences and reviews are shortsighted. However, the security on the site is some of the best that has been seen from SSL encryption.
We loved that the withdrawal limit was up at $7,000 per month which is a high amount when considering the other casinos smaller limits. You can also use many different deposit and withdrawal options, so regardless of what you prefer, you can find them here.
The downside is that the customer service team and help line is not open 24/7, so if you’re playing at a time when they are unavailable; you’re unable to receive help until they are back at their desks to do so.
The platform is easy to navigate overall, providing you with the best experience you can possibly have. You shouldn’t have to worry about finding games, or even being able to play them or deposit cash into your account. PlayLuck makes sure you get the best of an online casino when you sign up to play with them.
Explain the welcome bonus and explain that no bonus code is needed. (Just following our link is enough to enjoy the offer)
PlayLuck Casino is offering an awesome welcome bonus that we negotiated, so that you’re easily able to grab that extra bit of cash to play with. The casino is currently offering $100 extra on top of 100 extra spins, for a 100% match on the deposit that you make as a first time player with the casino.
To claim this code, you just need to follow our link. You can enjoy the offer there and make sure to grab other goodies along the way, no code necessary. Gamblers will have to meet 35x wagering requirements to complete a withdrawal when using this bonus offer which is in the middle when compared to other casino’s we’ve reviewed in the past.
Bonus campaigns for existing customers
- 50% on up to $100 with 30 bonus spins
- 100% up to $100 with 20 bonus spins
- Loyalty program that provides the player with changing bonuses that can be used throughout the time they are a loyal player with the casino
The wagering requirements for the deposit bonus offers at this casino will make it difficult for some types of gamblers to cash out. Each deposit bonus comes with 35x wagering requirements before a withdrawal can be made, which is decent. The problem comes from how many of the casino’s games don’t count toward the bonus at all. Most table games are ruled out entirely, and there are some slot games that can’t be used as well. Games such as Lucky Angler, Cloud Quest and Jack Hammer 2 won’t count towards the wagering requirements, though there are still many slot games that can be used. Players should take their time reading through the PlayLuck Bonus Policy page to develop an understanding of what games can be used to qualify.
Deposit and Withdrawals
New gamblers that are looking to get started at a casino should pay close attention to the supported deposit methods. These are the tools available for funding an account, and essential for real money wagering. At PlayLuck Casino gamblers have a range of banking tools available to them, and can complete a deposit of $10 or more using MasterCard, Interac, InstaDebit, Much Better, PaySafeCard, or EcoPayz. Deposits are generally processed quickly, and the steps are simple to go through. The withdrawal process is more in-depth though.
The PlayLuck Withdrawal procedure is available for Skrill, Ecopayz, Trustly and Neteller. The minimum withdrawal amount that’s possible is $10 and the maximum is $7,000 per month. It’s important to note that the verification process, or KYC process is initiated the moment you try to withdraw more than $2,300 from your account. Some gamblers will face verification even when making a smaller withdrawal though, so don’t worry if this happens to you.
Security and License
PlayLuck has a gambling license under the Malta Gaming Authority, and is subject to all the laws and anti-fraud and anti-money laundering procedures that are enforced by the organization. Not only must gamblers verify their identity when joining the casino, but they must submit additional documentation when withdrawing $2,300 or more from the casino.
The Malta Gaming Authority, as well as PlayLuck Casino are required to monitor gamblers to look for signs of money laundering. Deposits and withdrawals are monitored closely. Gamblers must also go through a simple identification process before they withdraw a significant amount of money from the casino. All of these steps are designed to keep the casino fair and safe for everyone and shouldn’t take away from a positive playing experience for honest gamblers.
Games and Software
This casino features software from big-name providers such as BetSoft, 1X2 Gaming, Evolution Gaming and Play’n Go. That’s why it’s no surprise that the platform is home to some very well-known slots, like StarBurst and Twin Spin just to name a few. There are hundreds of different games to choose from, including classic slots, progressive jackpot slots, table games, live dealer offerings and more. There is enough variety to appeal to most players, and new games are added regularly too.
Slots & Jackpots
The PlayLuck slots library includes nearly 500 games. Among all those different options there are low-stakes classic slots with predictable payouts and progressive jackpot games with massive prize potential. There are 3-reel slots, 5-reel slot games and some unique cluster-style slot games that don’t use traditional reels.
With so much variety to work with it’s easy for players to find a game that appeals to them no matter what slot gambling they prefer. Gamblers that are looking to get rich can wager on slots that pay out hundreds of thousands of dollars in top prizes to the lucky winners. The site offers some of the largest jackpots around by pooling player wagers together into massive progressive jackpot payouts, just look for one of the jackpot meters when choosing a slot to take advantage of this feature.
Table and card games
While the card games and table game offerings aren’t as impressive as the slots, there are still dozens of options to choose from. Most standard favourites are offered with multiple variations to choose from. For instance, there are many versions of Blackjack and Roulette to select from when playing here. Poker options are more limited, but there are live dealer and classic table game options for most table game titles. These games can be played using more reserved wagers, but high-stakes gamblers can bet hundreds or even thousands of dollars per play session if they like.
PlayLuck’s live casino offers a mix of live dealer games from Evolution Gaming. There are multiples of most of the expected offerings such as blackjack, roulette and baccarat. There are also stud and Texas Hold ‘Em options for poker aficionados and less common games like Monopoly, Dream Catcher and Sic Bo. There are dozens of live dealer games available overall, which is impressive compared to the small offering available at other casinos. The live dealer games are offered with a range of wagering limits, but both low-stakes players and high-rollers can enjoy games with limits that are comfortable for them.
Customer support is lacking at this casino and it might leave some players feeling like they don’t have the resources to get the help they need. There are two PlayLuck Contact methods avialable to gamblers, email support and live chat. The email support team is divided between several different addresses based on the nature of your question. Players looking for more immediate answers can get help through the live chat support team. We wish the site offered phone support as well, and some gamblers will be disappointed that this option isn’t avialable to them.
Playluck Mobile App
The PlayLuck mobile experience is a positive for the casino and for gamblers that like wagering on the go. There’s no dedicated app, but the site runs smoothly on a mix of Android and iOS devices. The PlayLuck Mobile Casino is designed just like the standard site, and it loads in the web browser of mobile devices. Players in Canada will enjoy smooth mobile gameplay as long as they have access to a reliable internet connection while playing. All the promotions are available to gamblers on mobile as well, making it simple to claim the best bonuses. Mobile players can begin playing by signing in in their mobile browser. Once logged in, it’s easy to load up the full library of casino games on a mix of devices.
The loyalty program offered at this casino gives gamblers a reason to play games consistently. It is separated into six different levels, and rewards players with a variety of perks depending on the loyalty level they’re able to achieve.
Players earn a single Loyalty Point for every $40 wagered and they can exchange those points for cash to wager with. Gamblers move up through the loyalty ranks automatically as they place more wagers, and advancing through the ranks means that those Loyalty Points become worth more.
At the Bronze level it takes 30 points to get $1 in benefits while Prestige players need half the number of points to earn the same perks.
High-ranking loyalty members will enjoy faster withdrawals, more free games and access to exclusive bonus opportunities too.
The Premium and Prestige ranks are only available by invitation, but consistent high rollers won’t have trouble achieving these ranks over time.
Playluck Casino – Conclusion
After taking the time to get to know PlayLuck Casino we have mixed feelings about the site. While it offers an excellent slot and table game selection, it makes it difficult for its players to unlock many of the promotions. With 35x wagering requirements and a long list of excluded games some players will be forced to play in a way they don’t enjoy in order to work toward their bonus perks. The site also lacks in the customer support department with just email and live chat support available. Other than those flaws, PlayLuck Casino stands out thanks to its generous promotions and its powerful loyalty program.
Frequently Asked Questions
Is PlayLuck Casino licensed?
Yes, PlayLuck Casino is licensed by the Malta Gaming Authority to offer online gambling services to customers in Canada and other parts of the world.
What payment methods are available at PlayLuck Casino?
PlayLuck offers MasterCard, InstaDebit, Interac, PaySafeCard, EcoPayz and MuchBetter.
Do I have to download any software to play?
No, software downloads are not necessary in order to play at this casino. The site runs in your web browser, and works on most mobile devices as well.